FAQ

GENERAL

Who do I contact if I have any issues or questions?

You can contact our Customer Service Team through email at KleanKingRoyalty@gmail.com or give us a call at (813)433-0095  if no one answers please leave a voicemail and someone will respond to you with in 24hrs.

 When are you open?

We are open every day 24/7, Book, Re-Schedule, and cancel online here.

Is it Normal to Feel Nervous Before my First Cleaning Appointment?

As a matter of fact, it is. Letting someone else see the level of cleanliness you keep your home or office at is a truly intimate and revealing thing. This is something we have understood since we started our professional cleaning business, which is why we guarantee complete discretion. Besides, there is nothing we haven’t seen before. And even if there is a brand-new mess, we won’t judge. Our friendly and courteous staff should get rid of the nerves shortly after they arrive and start making your home or business a more pleasant place to be.

 What if I'm not there to let the cleaning person in?

That's okay! Just leave us detailed entry instructions when you schedule your appointment online or when you speak with a rep so we know how to gain access to your business or home. Your business or home will be locked when the cleaner leaves.

What if you are unable to gain entry or I turn away service?

If we are not able to gain entry into your business or home on service or you turn away service at the door, you will be charged the HALF PRICE of the cleaning.

Do I have to be home or at business while you clean?

You do not have to be home or at business as long as your cleaner has proper directions for entering and exiting your home or business. Please input these instructions when booking your appointment.

How many Cleaners will be in my business or home?

In order to provide the most care and personalized service, most homes are cleaned by one cleaning specialist. Larger homes, businesses, initial cleans, deep cleans and move-in/outs cleans may have a team of two or more cleaning specialists.

Will the same cleaner or maid show up for all my appointments?

If you're happy with your cleaner you had, we're happy to send them to all of your appointments. You just have to contact us to let us know and we'll make it happen! If your regular cleaning specialist is off work for your scheduled day, we will send another qualified, trained and trustworthy employee in their place.

Can I book a cleaning over the phone?

Yes, absolutely! Give us a call at (813)433-0095 and we will set you up with a great business or home cleaning immediately.

How do I schedule a cleaning?

Simply click on the Book Now link on the bottom of this website and send us an email or give us a call at (813) 433-0095 to talk to one of our reps or leave a voicemail and we'll contact you to set up or confirm your appointment within 24 hours!

Where do you serve?

Serving Tampa Bay & surrounding area Pasco, Pinellas, Hillsborough, Hernando, Manatee, Citrus, Sarasota, & Polk Counties

Do you pay for referrals?

Yes! Our best referrals are from our best clients. Ask us about our referral discount!

Should I adjust the temperature of my home or business for cleanings?

Being that we do live in Florida it can be hot year round causing temperatures to heat up in most homes & businesses. For the safety of our employees, we request that you set the temperature in your home or business to 75 degrees or cooler the day of your cleaning. If you would like our employees to adjust the temperature or turn it off before leaving, please leave a note on the kitchen counter or front door.

What if I lose power or water?

We require both power and running hot water to effectively clean.

What is your non-solicitation policy?

The Klean King Royalty Team has invested time and money in the hiring, training and development of our employees. By using our services you agree not to solicit for hire any staff member introduced by us. If you hire and knowingly engage in a direct working relationship with any employee of the Klean King Royalty team, a $2,500 referral fee will be due immediately upon employment, regardless of employment terms and services will be released.

What if my cleaning falls on a holiday?

If your scheduled service falls on a holiday observed by the Klean King Royalty team, we will contact you to reschedule you a date that will work for you.

What happen if there is inclement weather?

The Klean King Royalty team must always consider the safety of our employees during inclement weather. There may be times we need to delay or cancel your scheduled cleaning. Please understand we do not like to miss a cleaning either. Should this happen we will notify you as soon as possible and attempt to reschedule your cleaning.

How do I log in?

Book, Re-Schedule, and cancel online here

TRUST & SAFETY

Are you insured and bonded?

Yes, Klean King Royalty is insured and bonded. We understand that it is a privilege to be in your business or home, and we are always careful. In the unlikely event that an object is damaged, please notify us within 24 hours.

Are you a pet friendly maid service?

Yes! At Klean King Royalty We love friendly pets. If your pet is nervous around strangers, please have them in a secure location for our employee’s safety and their comfort. Please notify us if you have pets so we may note it in your work order. We also require you to have your own vacuum cleaner, brooms and mops if you have dogs or cats, to prevent cross contamination due to some clients being allergic to animals. We do charge a $25 service fee for pets.

Can I trust Klean King Royalty cleaners?

Absolutely. All of Klean King Royalty Cleaning Professionals are highly trained, background and reference checked, as well as insured and bonded.

How is Klean King Royalty handling Viruses and germs?

Here at Klean King Royalty, we pride ourselves on innovation. After months of research, we’re excited to offer you the opportunity to book our brand new UVC Disinfection Service, Electrostatic Spray, and Precision Power-Misting !

These service will utilize kill up to 99.9% of viruses, allergens, germs, and mold on surfaces and in the air.

Our top priority is the safety of our cleaners and customers. We recommend that you also review the CDC's guidelines for reducing the spread viruses. These include:

• Washing hands frequently and vigorously for 20 seconds to prevent the spread of germs;

• Avoiding touching of the eyes, nose and mouth;

• Cleaning and disinfecting frequently touched objects and surfaces using a regular household cleaning spray or wipe; and

• Social distancing.

We also ask that all customers proactively follow the CDC’s guidelines to reduce the spread of any active virus or colds during your bookings. Other recommendations for customers include:

• Stay in a room separate from the one your cleaner is cleaning. This will (1) allow the cleaner to clean thoroughly and without interruption and (2) maintain the 6-foot person-to-person distance currently recommended by the CDC.

• Cancel or reschedule bookings if you feel sick or your concerned about the wellbeing of those living in your home or your cleaner.

SERVICES

How much does it cost to clean my business or home?

Klean King Royalty pricing is based on the size of your business or home and the desired level of service. We operate on a flat rate basis given the number of bedrooms & bathrooms, offices or cubicles ect., and we also offer hourly services. Being that no cleaning job is the same, we cannot give quotes over the phone unless we have physically seen the location.

What if I want a cleaner by the hour?

Our minimum appointment is a two (2) hour clean. If you would like to forego our standard pricing and hire an hourly cleaner, we can provide this at a cost of $55/hour per cleaner, price is subject to change.

What does a Deep Clean include?

The Deep Clean service is a comprehensive top-to-bottom cleaning. We recommend a deep cleaning if you have not had your apartment, home or business professionally cleaned within the past 3 months. It does not include cleaning baseboards, closets, interior windows, interior walls, inside the cabinets or inside the refrigerator, all of which are available at a reasonably priced additional cost.

What is a Move In/Move Out cleaning?

We all know moving is stressful. Combine that with all the boxes that need to be packed, furniture moved, and a long list of other preparations can be extremely time consuming. Our move in/move out cleanings are designed to prepare a home for a new tenant.
Please note that the move in/move out cleaning includes cleaning inside of the oven, insides of the cabinets, and inside of the refrigerator. It does not include interior windows and interior walls, all of which are available at a reasonably priced additional cost.

What if i’m not satisfied?

Our work is 100% satisfaction guaranteed & our policy is set so that you can highlight any areas of concern before your cleaning specialist leaves. They will clean the area appropriately, then you can sign off with your approval. If we fall short in meeting your expectations, please notify us within 24 hours of your cleaning and we will gladly return to re-clean any unsatisfactory areas. Please keep in mind it is common for dust to resettle during first time cleans and deep cleans. If we are unable to satisfy you after our re-clean, we will end our services going forward.

CLEANING SUPPLIES

Does Klean King Royalty cleaners bring all necessary cleaning supplies to get the job done?

We bring all required products to give your business or home a great clean unless otherwise directed, aside from a vacuum, mop, bucket, or broom if you have pets (Required for safety & allergy reasons) or step stool. If you'd like us to use a specific product, please let us know and leave it out for the cleaner to use.

I don’t have a vacuum. Should I still use your service?

No problem! Our cleaners carry with them all the supplies necessary for the job, including a portable vacuum cleaner. Please note, our cleaners do not carry large capacity vacuums unless requested & needed for job. If you have pets you will have to provide vacuum cleaner or broom (Required for safety & allergy reasons)

What if I don't have a mop?

Our cleaners bring a travel wet/dry mop (Swiffer) that can be used on non-carpeted floors unless you have pets you will need to supply (Required for safety & allergy reasons) .

Does you bring green cleaning supplies?

We have teams that do 100% green cleaning. Simply request it and we’ll assign a green-cleaning team at an additional charge. (Please note this requires time flexibility)

RECURRING SERVICE

Do I get a discount if I'm a frequent customer?

Yes, customers who sign up for a recurring cleaning service will receive discounts. For weekly service, you will receive a 15% discount. For service every 2 weeks, we have a 10% discount. For service every 4 weeks, you will get a 5% discount. 

Is there a contract or any obligations with signing up?

No! Setting up a recurring service will not lock you into any obligations or contracts unless its a commercial contract we will need 30 day notice of cancellation. For residential you can freely cancel or reschedule anytime, as long as it's 48 hours or more before the next scheduled booking to avoid a late cancellation fee! You will receive reminders via email on your upcoming booking.

How often should Klean King Royalty clean my home or business?

Most of our customers differ in their individual needs, so it is difficult to provide specific guidance. Typically, our customers schedule an initial detailed cleaning of their home or business followed by a recurring cleaning appointment. By following this model, you can rest assured that your home or business is always clean and in top shape.

Monthly Service schedule?

Our monthly cleaning schedules operate every 4 weeks. Should you need to skip your cleaning for the month, there is a up-charge of $55 for the next month. Build-up, dust, cob-webs, and crummy floors all need attention consistently. Our cleaning specialist have to work hard and longer to catch-up with these tasks.

BILLING

When do I pay for service?

Payment is due the day of your cleaning.

How much does it cost to clean my business or home?

Klean King Royalty pricing is based on the size of your business or home and the desired level of service. We operate on a flat rate basis given the number of bedrooms, bathrooms, offices or cubicles and we also offer hourly services.

What if I want a cleaner by the hour?

If you would like to forgo our standard pricing and hire an HOURLY cleaner, we can provide this at a cost of $55/hour price is subject to change. Our minimum appointment time is two (2) hours.  

Is tip included?

Tipping is not mandatory or required in any way, but you have the option of doing so if you feel that you've received exceptional service. Klean King Royalty personnel are not permitted to solicit tips under any circumstances. Please note that any tip is nonrefundable after the service is completed.

What method of payment do you accept?

We accept all major credit cards, Cash App, Zelle, Pay Pal & cash. We no longer take personal checks. Our online payments are processed by Square and through a fully secure 256 bit SSL protocol. In addition, we have full extended validation SSL security as well. Booking through Klean King Royalty is safe and secure; we guarantee this.

Why is there a pending charge on my card before the cleaning service date?

A hold will be placed on your account (for authorization) in the amount of your total balance the evening BEFORE your scheduled cleaning date. If your service is canceled prior to 5 PM the day before your service date, the hold will drop off in 3-5 business days. THE HOLD IS NOT A CHARGE. We only charge you after the cleaning has been rendered and you will receive an email invoice shortly thereafter.

How do I change my billing information?

To switch your billing information, simply log into our online portal using your username and password and edit your billing information. The online portal login is at the bottom of your initial booking confirmation email.

What is your cancellation or rescheduling policy?

You can cancel or reschedule your service without a penalty 48 HOURS before your scheduled cleaning. There will be a fee of 50% of the total service cost less tip if you cancel or reschedule your appointment less than 48 hours of your scheduled appointment.